Performance Plus Frequently Asked Questions

For any questions about our restoration services, don’t hesitate to contact us at 585-252-5929 at any time. Performance Plus maintains 24/7 availability and emergency response to answer any of pressing questions and to provide emergency assistance to our customers. For the answers to common questions about our company and services, please review the FAQ below.

Call Performance Plus immediately for assistance. We offer lightning-fast response and, if possible, will identify and stop the source of the problem. Since mold growth can begin in as little as 48 hours, it’s important that you contact us to begin the drying process right away. After you’ve contacted us, safety becomes your paramount concern until we arrive. Make sure that you have powered off all electric appliances in and around the flooded area.

Performance Plus is fully insured, with liability coverage up to $1,000,000. Regardless of the scope of your home or business’ flooding, you can trust in our team. Every Performance Plus employee has insurance through worker’s compensation, and we are fully certified through the Institute of Inspection Cleaning and Restoration Certification (IICRC). We strictly adhere to this organization’s industry rules and standards.

Performance Plus has extensive experience navigating both residential and commercial insurance requirements. Additionally, we meet all of the criteria to work directly with insurance companies. As part of the restoration process, we evaluate, photograph, and document the source of the insurance claim. This documentation includes evidence of visible deterioration, water intrusion, visible microbial growth, and any pre-existent damage. When it comes time to submit your claim, we will guide you through the process. In some cases, we can even bill the insurance company directly.

For anyone without insurance to cover restoration work, Performance Plus still stands as the company to call. We offer competitive pricing for our services and aim to serve the needs of everyone within our community.

For more information or to schedule service around Rochester and Buffalo, NY, contact Performance Plus today at 585-252-5929.

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